Product Availability & Updates
Any items bought off of StartOverGamesLLC.com will automatically be marked as sold, and completely removed from the website within 4-days of sale. Unfortunately, we do not receive real-time updates when something sells at our case inside Memories Antique Mall, and, it is strongly recommended, especially if you are traveling a long distance, to contact Start Over Games or Memories Antique Mall to check product availability. We offer a 24-hour hold period on anything we sell in our case. Thursdays are generally the day we update our case with new inventory and remove any sold items from StartOverGamesLLC.com. New inventory will be added to both our case and website every week. For new-stock previews we encourage you to like us on Facebook, Instagram, and/or Twitter.
To encourage the movement of our inventory, at any time we may change the way in which an item is being sold. This includes changing an item from “Local Pickup” to “Available at Antique Mall”, and moving an item to our case in Memories Antique Mall from StartOverGamesLLC.com or vice versa.
Purchase & Payment
All items bought at Memories Antique Mall can be purchased with cash or credit card. All items bought on StartOverGamesLLC.com must be paid for via PayPal. A minimum purchase of $5 is required for all orders made on StartOverGamesLLC.com to help us off-set any associated PayPal fees. Orders will be directed off site to Paypal.com to be finalized. This is done to protect both the buyer, and the seller. By going off-site, we do not have to store any personal information on our website. Everyone is also required to register and/or log in to StartOverGamesLLC.com before making a purchase. This is an added security feature we use to help protect our customers and us.
Any order purchased and set up for pickup at Memories Antique Mall will require the customer to bring the order number and their photo ID with them. At the time of purchase, you will be asked who will be picking the order up. This must match our records or the order will not be released by Memories Antique Mall. This policy was put in place to help protect both our customers and us.
Warranty and Returns
If you have any questions or concerns about something you bought, please don’t hesitate to contact us! We value your happiness and want to make sure you are satisfied with your purchase. Because of this, Start Over Games offers a 30-day warranty and 30-day return policy on everything we sell. We do however, reserve the right to troubleshoot any products or issues before accepting a return or exchange. In the case that an item is found to be defective, we will do our best to replace it for you. If a replacement cannot be offered a refund will be issued. All returns will be handled on a case by case basis, and the method of which an item can be returned is dependent on how it was purchased.
Bought at our case inside Memories Antique Mall- Simply bring in the item and receipt you were given within 30 days of purchase to receive a refund.
Bought off of our website and picked up at the Antique Mall- Upon pickup Memories Antique Mall will issue you a receipt. To return an item, bring that receipt and the item you want to return back to the Antique Mall within 30 days to receive a refund via PayPal. Your PayPal account will be refunded within 72 hours of the return.
We understand that there are always special circumstances that arise and are willing to do whatever we can to make sure our customers are satisfied with their purchase. In the event that a special circumstance arises, please reach out to us so proper plans can be made.
Message us for the quickest response!
E-Mail Us: firstname.lastname@example.org
Visit us on Facebook: Start Over Games on Facebook
Phone: (920) 903-4487
Any items bought off of StartOverGamesLLC.com and delivered to Memories Antique Mall must be picked up within two weeks of being delivered. After the first week we will attempt to contact the buyer and make any necessary arrangements as needed. If we are unsuccessful at making contact with the buyer, and the two-week period passes, we will reclaim the item(s) and automatically refund the buyer the amount paid minus any associated PayPal fees. Any items bought off of StartOverGamesLLC.com that were to be shipped to a customer and found to be undeliverable will be automatically refunded minus any PayPal and delivery fees assuming the package finds its way back to us.
Start Over Games is always looking to buy unwanted video game related items! Customers looking to sell can send us a message with a list and/or pictures of what they are looking to sell. From there we will review the list/photo(s) and begin the process. Please respond to any questions we may have about your item(s), as we are only trying to help gather information that will affect the value. The amount we can offer customers for their items is based on several different factors, including but not limited to; market value, condition, quantity we already have in stock, and demand. In the event that an agreement is reached, we will facilitate a process to finalize the sale.
Customers may trade their items for credit to be used to buy from Start Over Games, if we are willing to accept trades at that time or on a certain item. The amount of credit offered is based on different factors, including but not limited to; market value, condition, quantity we already have, and demand. If a trade-in price is agreed upon, Start Over Games will facilitate a process to finalize the trade.
Start Over Games will respond to most messages within 24 hours. Our preferred order of contact is email, then Facebook, and lastly by phone. The reason behind this is due to the first two options reaching both of us quickly, while the one of us who is carrying our phone may not be able to answer it. In the event that we do not answer your call, and you would like us to call you back, please leave us a brief message. At Start Over Games we consider everyone who takes the time to contact us to be a customer, and if you have questions about anything at all, please do not hesitate to contact us!
One Last Thing
Start Over Games was built upon a foundation that prioritizes customer happiness and satisfaction. We also take a great deal of pride making sure we are accessible to everyone and are “real” faces for our business. With that said, we encourage you to contact us with any questions, comments, or concerns you may have. Making us aware of any issues you may have is always the first step to getting them resolved, and our only ask is that you give us the chance to do so!